Office & Administrative Management

1. Manage daily office operations, including scheduling, correspondence, and record management
2. Provide administrative and operational support across the business • Maintain accurate company and client records
3. Manage records relating to vehicles, plant, and equipment

Training & Audit Support

1. Coordinate and schedule accredited safety training programmes, including GWO, IRATA, EUSR, and PHECC courses
2. Act as a liaison between trainers, clients, and management to ensure effective communication
3. Support the Training Manager with the preparation and completion of audits

Team Leadership

1. Lead, manage, and motivate the administration and support team • Allocate workloads to ensure efficient and effective office operations
2. Support staff development, performance management, and training
3. Authorise staff holidays and manage absence planning

Customer & Financial Administration

1. Manage customer enquiries, bookings, and appointment scheduling
2. Oversee quotations, invoicing, and billing processes
3. Ensure a high standard of customer service

Operational Oversight & Improvement

1. Identify operational issues and implement solutions
2. Contribute to continuous improvement and efficiency initiatives